Encountering technical difficulties while playing at Play65™
I have experienced a malfunction when playing at Play65™. How should I address the technical staff in regards to this matter?
This might happen when your computer system clashes with our software. Should you experience a technical problem of any kind, please contact our customer support team at support@play65.com right away and provide them with a short description of the problem, along with answers to the following questions:
- 1. What computer system do you use (CPU, memory etc.)?
2. Are you using a desktop or a laptop computer?
3. Which operating system do you use (Windows 98, NT, 2000, XP etc.)?
4. What kind of an internet connection do you have (modem, cable etc.)?
5. Who is your ISP (Internet service provider)?
6. Do you run our software at home or work?
7. Is your computer behind a firewall or any anti-virus program?
8. Is your internet connection wired or wireless?
9. Which web browser do you use (such as Internet Explorer, Netscape, Firefox etc.) and which version is it?
10. Is your computer behind a proxy server?
11. Is there a P2P program (such as eMule, KaZaA etc.) running in the background?
12. Is there an instant messenger (such as MSN/Windows Live, Yahoo!, Skype etc.) running in the background as well?
