Error while connecting to server
What should I do if I receive an “Error while connecting to server, please check your internet connection or firewall settings” message?
If you are using a firewall or any other security/antivirus software on your PC such as ZoneAlarm or Norton, it might prevent Play65™ game software to connect to the game server. You will have to disable it. These applications will usually display in the icon tray (lower right corner of the screen, next to the clock). When the mouse is over an icon, a small message will appear with the name of the program. Right click on the icon and select either Disable or Exit.
Please also make sure that the time and date of your operating system’s clock are synchronized with your local time zone.
If you prefer not to disable your firewall, you can open ports 6100 - 6112 exclusively for Play65™ software, as described below:
- 1. From the Start menu choose Settings - Control Panel.
2. Click Windows Security Center - Windows Firewall.
3. Enter the middle tab Exceptions and click the Add port… button.
4. It should now open a new window with two empty fields. Choose a name for the server (so you can easily remember its purpose), enter 6100 in the Port field and mark TCP below.
5. Repeat these actions for ports 6101 - 6112.
You also need to verify that your Windows account has administrator privileges (otherwise, you cannot install any software). Please try the following:
- 1. Go to Control Panel and then User Accounts*.
2. Click Add… and make a new user account.
3. After naming your account, mark Other and assign administrator access.
4. Restart your computer and log into the new admin account.
5.Install Play65™.
*In case you cannot access the User Accounts feature, please contact your system administrator.
