How to deal with Trojan/virus alerts

I have just started the Play65™ software and my anti-virus program has identified a Trojan activity. What is going on?

Since our software uses a Smart Downloader, which, in order to ensure the highest playing quality, performs automatic software updates upon every startup, it performs a simultaneous download from external servers. This kind of action can be wrongfully interpreted as a Trojan Horse by some antivirus programs. It is actually a False Positive - i.e. false alarm. Please go to your anti-virus company’s website for more information.

I have just received an e-mail message from Play65™ with an attached document and my e-mail server recognized it as a virus. Why is this happening?

In some e-mail programs, the internal (or the anti-virus) malware checking device scans all the incoming mail as a bulk. If you received a spam/phishing message at the same time, which may contain a virus, your e-mail server can mistakenly conclude that it comes from our e-mail address and block all attached files for security reasons. Has this happened to you, please contact your system administrator for a solution.



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